Terms & Conditions

In these terms and conditions ‘Snug Dubs Camper Hire Ltd’ means a company registered in England and the ‘Hirer’ means the person or persons who hire the vehicle from Snug Dubs Camper Hire Ltd under these terms and conditions.

Cleaning Fee

We charge a cleaning fee of £25 on all bookings.

Pick up and Return

Collection of the campervan must be no earlier then 6:30pm on the departure date unless prior arrangement has been made.  This is due to insurance purposes and a tight schedule of cleaning and preparing the campervan to a high standard.  Return of the camper must be no later than 6:30pm on return date.  You will be charged for a late return

(late fee)

Please note it is important that you keep us informed if you are running late by contacting us using the below methods:

Phone : 07392638484
Email: [email protected]

Driving Stipulations

Please note drivers must be between the age of 25-75 years old and must hold a full UK, EU, US, Canada, Australia and New Zealand license with at least 2 years driving experience. Certain driving offenses are not covered and you must have no more than 1 fault or outstanding incident/claim in the last 3 years

 

We require the following 2 weeks prior to the departure date : 

∙ Copy of your photo driving license 

∙ Online DVLA license check www.gov.uk/view-driving-licence (This can only be carried out on driving license issued from the UK. After you have entered your details you will need to go to the ‘Get Your Check Code’ tab, then click on ‘Get a Code’ box. Save the Driving Summary and return this back to us to confirm driving status.) 

∙ Proof of address from two separate sources (Electric/Gas Bill, Council Tax, Broadband, Mobile Phone Bill, TV Licence, etc) They must show the correct address and match your driving license and dated within the last 90 days. 

∙ Security Bond of £500 on day of collection is to be paid via a traceable source I.E PayPal or Bank Transfer.

 

You are responsible for any motoring offences during your hire and we have an obligation to pass on your details to the DVLA once we have been informed by the authorities.

Only the named driver can drive the campervan.  Additional drivers can be added at £10 per day up to a maximum of £70, this must be added prior to collection date with the same ID requirements and driver checks carried out.

 

Driving within the UK’s standard within our policy.  We do allow travel within the EU with a supplement EU driving insurance of £10 per day up to a maximum of £70 to be agreed prior to departure date as additional paperwork is required.

Accidents / Damages

Any accident involving our van regardless of fault must be reported to us and the relevant police authority as soon as is reasonably possible.  You must not admit guilt or liability.

The accident must be reported immediately to the phone number provided at the point of the hire.  An accident report must be completed and handed into Snug Dubs Camper Hire Ltd on return of the campervan.  Names, addresses, insurance details and vehicle information of all third parties must be obtained at the time of the accident and the best efforts must be made to obtain any names and addresses of any witnesses.

The hirer must not abandon the campervan without taking adequate steps to prevent further damage, loss or contravention of traffic regulations.

Every effort is made to ensure the campervan is in a safe roadworthy condition before it leaves the premises, but Snug Dubs Camper Hire Ltd will be under no liability for third party claims or damages arising in the connection with, or as a consequence of any breakdown accident.

Excess

A £1000 Excess is payable in the result of an insurance claim due to any damage to the campervan.

Not Covered By Insurance

  • Damage to any tyres caused by braking, punctures, cuts or bursts.
  • Damaged caused by inappropriate type or grade of fuel used.
  • Damaged caused deliberately by you or any person who is in charge of the insured vehicle with your permission.
  • Claims where the ignition keys have been left in or on the insured vehicle, where the insured vehicle has not been properly locked/secured.
  • Fire damage resulting from malicious acts or vandalism.

Toilet Hire

We offer as an extra the use of a Porter Potti to hire out at a charge. The toilet must be returned cleaned and emptied otherwise there will be an additional surcharge of £50 for cleaning.

Security Deposit

A security bond of £500 will be payable on day of the collection of your camper van.  This will be refunded back to you via the original payment method within 24 hours providing the campervan is brough back is the same condition as it was and the T&C’s are met.

Fuel

Our fuel policy is a full tank out and a full tank back. There will be a full tank of diesel in the campervan on the day of departure. We ask that your return the camper back to us with a full tank of diesel. There is a petrol station close to our premises which is easily accessible. Failure to return the campervan without a full tank of diesel this will result in a charge of missing fuel along side a surcharge of £25.

Booking

When a booking is made using our online booking system, the hirer will receive a system generated booking summary. This does not constitute a booking and contract between the hirer and Snug Dubs Camper Hire Ltd. A confirmed booking and contract will only be binding when a subsequent email confirming the required booking has been sent to the hirer.

To secure the rental of the campervan for the requested rental period, a deposit is required of 25% of the total cost which must be paid at the time of the booking.

Two weeks prior to your departure date the remaining balance must be paid, where bookings are made within two weeks of your departure date the full rental amount must be paid at the time of the booking.
If the balance is not received 14 days prior to departure date of your rental, Snug Dubs Camper Hire Ltd reserves the right to treat the booking as cancelled. The campervan will not be released before payment and receipt by Snug Dubs Campers Ltd of the full rental cost.

Payments are to be made via bank transfer into the following account :

Account Name : Snug Dubs Campers Limited
Sort Code : 04-06-05
Account Number : 21355879

We do not accept cheques.

Tolls & Additional Charges

Snug Dubs Camper Hire Ltd have an account set up with Dartford Crossing to cover toll charges. The Hirer will be invoiced upon return of the campervan to pay such charges. Snug Dubs Camper Hire Ltd do not cover any additional fees and or charges including ULEZ, Congestion Charge and any other road tolls. This is to be paid by the Hirer.

Cancellation Policy

Within 1 day prior to departure 100% rental fee is payable.
Within 1 week prior to departure 80% rental fee is payable.
Within 2 weeks prior to departure 60% rental fee is payable.
Within 6 weeks prior to departure 40 % rental fee is payable.
Within 10 weeks prior to departure 30% rental fee is payable.
More than 10 weeks prior to departure 20% rental fee is payable.

Travel Insurance

Snug Dubs Camper Hire Ltd recommend that you take out separate travel insurance.  It is your responsibility to ensure that the travel insurance you purchase is adequate to your particular needs.  We do not check travel insurance policies.

Personal belongings are not covered under our insurance.

Child Seats

United Kingdom regulations govern the use of child car seats requiring every child travelling in the campervan to be seated using specified restraints in all circumstances where the child under 135cm or 12 years of age. It is the hirers responsibility to ensure that necessary child seats are used in the campervan if carrying children.

Smoking

Smoking is not permitted in the campervan.  A breach of these conditions will incur a £100 surcharged.

Pets

We appreciate that your four legged friends are part of the family, that’s why in our campervan we allow dogs at no additional cost or cleaning fee.

Mileage

We offer an unlimited millage policy.

Availability

Snug Dubs Camper Hire Ltd will always endeavour to ensure that the campervan which has been booked is available at the agreed date and time. Occasionally, the campervan may be returned damaged.  If this occurs and the damaged is beyond our repair we may need to cancel your booking.  We will refund all monies due, the hirer will have no claims against Snug Dubs Camper Hire Ltd and the liability of Snug Dubs Camper Hire Ltd will be limited to the refund of monies paid only.

Limitation Of Liabilities

Snug Dubs Camper Hire Ltd accept no liability for replacement vehicle costs, travel or accommodation costs or any other consequential loss claims arising from the breakdown of the Vehicle, fair wear and tear excepted, or any accident or other such related causes. Snug Dubs Camper Hire Ltd will not be liable for any costs and expenses incurred for speeding, parking fines, congestion charges and for any other offences committed against the Road Traffic Act or traffic regulations or otherwise.

The Hirer shall be solely responsible for the costs of repair and or replacement as necessary in relation to damage to windscreen, tyres and punctures.

Privacy Policy

The privacy policy sets out how Snug Dubs Camper Hire Ltd use and protects any information that you provide with us.

We are committed to ensuring your privacy is protected, should we ask you to provide certain information by which you can be identified when using the website you can be assured that it will only be used in accordance with this privacy statement.  Snug Dubs Camper Hire Ltd reserves the right to change this policy and it’s your responsibility to ensure you are happy with any changes by checking the website.

What Snug Dubs Camper Hire Ltd collect

  • Full Name
  • Contact information including email address
  • Driving license information
  • Demographical information
  • Images of Driving License and other ID Requirements as set out above 
  • CCTV 
  • Other information relevant to customer surveys or offers

Consent

The hirer consent to Snug Dubs Camper Hire Ltd holding your details under the following circumstances:

  • Making a booking with Snug Dubs Camper Hire Ltd
  • Hiring a campervan from Snug Dubs Camper Hire Ltd
  • Arriving at Snug Dubs Camper Hire Ltd Location

What we do with the information that we have gathered

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

  • Internal record keeping pertaining to our Vehicle Hire Contract
  • We may share your information with our insurance broker Alan Boswell
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  •  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
  •  We may use the information to customize the website according to your interests.
  • CCTV footage would only be shared with the police and our insurers in the event of an alleged crime having taken place

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links To Other Websites

Our website may contain other links to enable you to visit other website of interest, however one you have left Snug Dubs Camper Hire Ltd website by using these links we no longer have control over the other website.

Therefore Snug Dubs Camper Hire Ltd can no longer take responsibility of the protection or privacy of any information with you provide whilst visiting these sites and are not governed by the privacy statement.  You should proceed with caution and look at each websites privacy statement applicable to each website in question.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your Personal Information

You may choose to restrict the collection or use of your personal information if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us and using the unsubscribe options in emails sent.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 / GDPR. There are no fees or charges for the first request, but additional requests for the same data may be subject to an administrative fee. If you would like a copy of the information held on you, please contact us at our address above. If you believe that any information, we are holding on you is incorrect or incomplete, you can contact us via email using the above email address and we will correct any information found to be incorrect.

We will keep any information we hold on you for 7 years.

Disclaimer

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Snug Dubs Camper Hire Ltd relationship with you in relation to this website.

The use of this website is subject to the following terms of use: 

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

The information contained in this website is for general information purposes only. The information is provided by England and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Snug Dubs Camper Hire Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Book Your
Adventure Today

Enjoy your adventure with a Snug Dubs Campervan.

Book Your
Adventure Today

From Winter to Summer months, enjoy your adventure with a Snug Dubs Campervan.